Aug 31, 2017
Author of QBQ! and Outstanding! 47 Ways to Make Your
Organization Exceptional, John G. Miller joins Dean to discuss the
power of personal accountability
and insights on what makes great organizations.
ABOUT OUR GUEST
John G. Miller is the author of QBQ! The Question Behind the Question, Flipping the Switch: Unleash the Power of Personal Accountability, Outstanding! 47 Ways to Make Your Organization Exceptional and co-author of Raising Accountable Kids. He is founder of QBQ, Inc., an organizational development fi rm based in Colorado dedicated to “Helping Organizations Make Personal Accountability a Core Value.” A 1980 graduate of Cornell University, John has been involved in the training and speaking industry since 1986. He lives in Denver, Colorado with his wife, Karen. They have seven children and seven grandkids.
Find out more about John and his work at QBQ.com and follow him on Twitter @QBQGuy
BOOKS (Many available for purchase at QBQ.com/books)
Personal Accountability: Powerful and Practical Ideas for You and Your Organization, Denver Press 1998
QBQ! The Question Behind the Question, Penguin Randomhouse 2004
Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ!, TarcherPerigee 2005
Outstanding! 47 Ways to Make Your Organization Exceptional, G.P. Putnam’s Sons 2010
Parenting the QBQ Way, Putnam Adult 2012
The QBQ! Workbook, TarcherPerigee 2016
Raising Accountable Kids, (w/Karen G. Miller), TarcherPerigee 2016
1. The questions we ask ourselves really matter. “When will somebody do something about what’s going on?” is a far less effective and more destructive question to ask yourself than “What can I do to improve this situation?” , which leads to creative energy and action.
2. Great leaders coach moment-by-moment. They know that the best way to develop employees toward higher performance is to coach them all the time, not to rely on an annual review to tell them what’s wrong and what’s right.
3. I can only change me. I’m the only person who can control my decisions, emotions and actions. Just as others cannot change these things about me, I cannot change these things about anyone else. I can only change me.
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